Privacy Policy

At Cutting Edge Tile & Stone, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and address when you fill out our contact form or chat with our assistant.
• Project Information: Details about your tile or stone project, including location, timeline, and material preferences.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources (collected via Google Analytics).
• Device Information: Browser type, operating system, and device type for website optimization.

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide project estimates
• Schedule site visits and consultations
• Communicate about your project status
• Improve our website and services
• Send occasional updates about our services (only with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted tools that help us manage customer relationships (such as our CRM system) and website analytics.
• Legal Requirements: When required by law or to protect our rights and safety.

Third-Party Services

We use the following third-party services to operate our website and business:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects anonymous usage data such as pages visited, time on site, and general location. You can opt out using the cookie consent banner on our site.
• Zapier: We use Zapier to securely route contact form submissions and chatbot leads to our customer relationship management tools. Your contact information is transmitted through Zapier's encrypted servers.
• OpenAI: Our website chatbot is powered by OpenAI's technology. Conversations with the chatbot may be processed by OpenAI to generate responses. We do not use chatbot conversations for AI model training.

Data Retention

We retain contact form submissions and chatbot conversation data for 24 months from the date of submission. After this period, personal information is deleted unless we have an ongoing business relationship with you. Google Analytics data is retained according to Google's standard retention policies.

Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This helps us improve your experience. Google Analytics collects anonymous data such as pages visited, time on site, and general location (city-level). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law.
• Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes in the future, we will provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at cuttingedgetileandstone1233@gmail.com or call (951) 422-8421. We will respond to verifiable requests within 45 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: